Life Care Center of Hickory Woods in Antioch, Tennessee, recently received the 2016 Bronze National Quality Award from the American Health Care Association and National Center for Assisted Living.
The award honors facilities across the nation that have demonstrated their commitment to improving quality of care for seniors and persons with disabilities. It is the first of three tiers of recognition (Bronze, Silver and Gold) by AHCA/NCAL and requires a detailed application process submitted to a board of examiners for review.
Applicants develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. They must also demonstrate their ability to implement a performance improvement system.
“I am so proud of the Hickory Woods team,” said Ashley Borja, executive director. “They are always striving for excellence in quality, and they are so deserving of this recognition.”
The facility’s nomination centered on how it reduced the use of short-stay antipsychotics from 3.5 percent to 1.2 percent. The nurse practitioner interviewed patients who were on these medications and helped determine whether the medicine was truly necessary or if a non-medical intervention would provide better results. The center then began evaluating new patients to see if they could use a different strategy for wellness.
“I applaud the men and women of Life Care Center of Hickory Woods for their commitment to improving quality care,” said Christine Boldt, chair of the AHCA/NCAL Board of Overseers.
The Bronze National Quality Award will be presented formally during AHCA/NCAL’s 67th Annual Convention and Exposition, Oct. 16 – 19, in Nashville.
“Our associates have a never-ending quest for performance excellence,” said Beecher Hunter, president of Life Care Centers of America, parent company of Life Care Center of Hickory Woods. “We are always looking for ways to improve the services we provide to the men and women entrusted to our care, and we can never be satisfied with each new level we achieve. These National Quality Awards provide assurance to our residents, families and the public at large of our commitment to the mission of care and compassion we have chosen.”
Implemented by AHCA/NCAL in 1996, the National Quality Award program assists providers of long-term and post-acute care services in achieving their performance excellence goals.